At iWorld, customer satisfaction is our priority. As an official distributor of Mercantile, an Apple Authorised Reseller in Pakistan, we are committed to providing genuine Apple products and a transparent exchange and refund process.
1. Exchange Policy
Customers may request an exchange of their iWorld-purchased phone after receiving the product, subject to the following conditions:
- The exchange request must be made before the product is unsealed or opened.
- The phone box must remain factory sealed and unopened.
- The product must not have been activated, used, configured, or registered.
- All original packaging, seals, accessories, and included items must remain intact.
- Once the product has been unsealed, activated, or used, it will generally not be eligible for exchange under this policy.
Before approving an exchange, iWorld will inspect the returned product to verify that the packaging remains factory sealed and that the device has not been activated or used.
2. Refund Policy
Customers may request a refund after receiving their order, provided that the product meets the same eligibility requirements:
- The phone must remain completely factory sealed and unopened.
- The box must not have been unsealed, opened, damaged, or tampered with.
- The device must not have been activated or used.
- The product must be returned with its original packaging and all included items.
Once the returned product is received, iWorld will conduct an inspection to confirm that the box remains sealed and that the device has not been activated or had its warranty initiated.
If the product passes inspection, the refund will be processed.
Refund Processing Time
Approved refunds will be issued within 10 working days after iWorld receives the returned product and completes the inspection.
The actual time for the funds to appear in the customer's account may vary depending on the customer's bank or payment method.
3. Product Inspection
All returned products are subject to inspection before an exchange or refund is approved.
iWorld reserves the right to decline an exchange or refund if:
- The factory seal has been broken or the box has been opened.
- The device has been activated or used.
- The Apple warranty has been initiated/activated.
- The product shows signs of tampering, damage, or use.
- Original packaging or included items are missing or damaged.
4. Important Note
Customers are advised to inspect their order before opening or unsealing the product. Once the factory seal has been broken or the device has been activated, the product may no longer qualify for exchange or refund under this policy.
This policy applies to products purchased directly from iWorld and is subject to applicable laws and regulations in Pakistan.