Exchange & Refund Policy — Non-Apple Products

Exchange & Refund Policy — Non-Apple Products

At iWorld.pk, we want you to receive your order in perfect condition. To ensure a fair and transparent process, the following Exchange & Refund Policy applies to all non-Apple products purchased from iWorld.pk.

1. Unboxing Video Is Required

Customers must record a clear, continuous video while receiving and unboxing their parcel.

The video should clearly show:

  • The parcel/package before opening

  • The shipping label and order details

  • The complete unboxing process

  • The product and its condition immediately after opening

An unboxing video is required as proof for claims related to missing items, damaged products, wrong products, or other issues with the delivered order. Claims without sufficient proof may not be accepted.

2. 2-Day Checking Warranty

All non-Apple products are covered by a 2-day checking warranty from the date of delivery, unless a different warranty period is specifically mentioned on the product page.

The 2-day checking warranty allows customers to report a manufacturing or functional issue and request an exchange or refund, subject to inspection and approval by iWorld.

The product must be returned in its original condition, with original packaging, accessories, manuals, tags, and other included items.

3. Company Warranty

If a product has a manufacturer/company warranty, the warranty period will be clearly mentioned in the product description.

If no company warranty is mentioned on the product page, the product does not carry a company/manufacturer warranty. In such cases, only the applicable iWorld 2-day checking warranty will apply.

Company warranty claims, where applicable, will be handled according to the respective manufacturer's warranty terms and conditions.

4. Exchange & Refund Process

If you receive a damaged, defective, incorrect, or incomplete product, please contact iWorld customer support as soon as possible and provide the required proof, including the unboxing video.

The customer may be required to send the product back to iWorld for inspection.

No exchange or refund will be confirmed until the returned product is received and examined by iWorld.

After inspection:

  • If the claim is approved, iWorld will process the applicable exchange or refund.

  • If the claim is rejected due to customer-caused damage, misuse, missing accessories, or other policy violations, the product will be returned to the customer.

  • iWorld's inspection decision will be based on the condition and issue found with the product.

5. Refund

Once a refund has been approved, only the product amount will be refunded.

The refund will be processed within 10 working days after approval.

Original delivery charges are non-refundable and will be borne by the customer.

6. Return & Delivery Charges

For a customer-requested return or exchange, all return delivery/courier charges will be paid by the customer.

However, if the issue is confirmed to have occurred due to an error or mishap from iWorld's side — such as:

  • Wrong product sent

  • Missing item caused by iWorld

  • Product damaged before dispatch

  • Other confirmed fulfillment errors by iWorld

then iWorld will bear the applicable delivery/return charges.

7. Conditions for Exchange or Refund

To be eligible for an exchange or refund, the product must:

  • Be within the applicable checking/warranty period

  • Be returned in its original condition

  • Include all original accessories and included items

  • Include original packaging where applicable

  • Not show signs of misuse, accidental damage, liquid damage, unauthorized repair, modification, or tampering

Products that have been damaged after delivery due to customer handling may not qualify for an exchange or refund.

8. Change of Mind

Change-of-mind returns are not guaranteed. Exchange or refund requests must be based on a valid issue covered under this policy or the specific product's stated warranty/return terms.

9. Product Compatibility

Customers are responsible for checking product specifications, compatibility, dimensions, model, color, and other relevant details before placing an order. iWorld is not responsible for incompatibility caused by incorrect customer selection.

10. Special & Promotional Items

Products sold under special promotions, clearance offers, open-box conditions, or with specifically stated terms may have different return, exchange, or warranty conditions. The terms mentioned on the relevant product page will apply.

11. Final Inspection

All returned products are subject to inspection by iWorld. An exchange or refund will only be processed after the returned product has been received and the claim has been approved.

For any questions or to initiate a claim, customers can contact iWorld through whatsapp 03089217221

Last Updated: August 2026